COVID-19 Social Contract
I acknowledge that I am aware of certain risks of participating in public events due to the COVID-19 pandemic, and that I am choosing to enter the venue my tickets are purchased for. I understand that by leaving my home, I am exposing myself to a greater risk of becoming infected with coronavirus, or of infecting other people. In order to do my part to not spread this virus, I agree to not enter the venue and to return home if (a) I have a temperature of 100.4 degrees or above, (b) the venue's medically trained professional determines that I may not safely enter the venue, or (c) there is reason to believe I carry the coronavirus despite the current absence of symptoms. If I enter the venue, I agree to strictly follow all health and safety rules the venue has posted, which are designed to protect patrons, workers, and performers.
Refund and Exchange Policy
There are no refunds on tickets - all sales are final.
No ticket exchanges done on day of show (for that day's show). Other exchanges can be made by contacting the box office.
Masks required to be worn in all common spaces: in the lobby, auditorium walkways, and going to and from the restrooms. Ushers will ask patrons to proceed to the auditorium and to your seat upon entering the building. There will be no waiting in the lobby or backstage before or after the performance. Doors to the building will open 20 minutes prior to the performance.
Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (Northwest Public Schools).
All Ludus convenience fees are non-refundable unless the event is cancelled.
Update: Due to the ongoing COVID-19 crisis, tickets purchased June 1, 2020 through June 1, 2021 will not have convenience fees refunded if event is cancelled.